ORDERING AND PAYMENT
Q: How can I place my order?
A: We strongly recommend placing your order online at http://www.americanada.com
and making payment with your credit card on our secure server. Your order will enjoy
immediate attention when placed online.
If you prefer, you may place your order by email, fax, or regular mail; however, services
so ordered may not be processed immediately and will take longer to deliver.
Q: What is the fastest way to order?
A: Without doubt, the fastest way is to place your order online at http://www.americanada.com and to pay with your
credit card on our secure server. Your order will enjoy immediate attention when placed
Q: How can I pay for my order?
A: When ordering online, we strongly recommend that you also make your payment online on
our secure server. We can accept Visa, MasterCard, and JCB. Please do not send your credit
card information via email, fax or regular mail, as we cannot accept such payments.
We can also accept the following as payment;
- check drawn on a U.S. bank
- U.S. money order
- international money order (U.S. currency only)
More info at email@example.com.
Should the above forms be unavailable or inconvenient,
we may also accept cash (U.S. currency only, exact amount, no coins). We strongly
recommend insuring mailings containing cash. Please inquire at your post office about the
best options available to you.
Q: How do I know my credit card payment has been processed?
A: When you submit your credit card information and your payment is approved, you will be
issued a transaction number. This number will appear on the confirmation screen. We
suggest you write it down (or print the page using your browser's Print function)
for your reference. Please include the transaction number with any correspondence.
The transaction will also appear on your credit card statement, billed by ibill -
Internet Billing Company, Ltd. We do not issue separate acknowledgements or receipts.
Q: Can I change or cancel my order once
A: Orders placed online are processed immediately. It is therefore impossible to cancel an
online order once submitted, or to make any changes. You may need to place a new order
with the right information.
If you placed your order by email, fax, or regular mail, you may or may not be able to
cancel it, depending on whether the order has already been processed. Please contact us
immediately by email at firstname.lastname@example.org.
DELIVERY OF RESULTS
Q: How will I receive the results of my search?
A: You will receive the results of your search by email. This has proven as the fastest
and most convenient means of delivery for most clients. Please make sure we have your
complete and correct email address. Without a working email address, we may be unable to
deliver the results of your search. Providing a working email address is the
responsibility of the client.
If you prefer to receive the results of your search by
fax or regular mail, please provide your fax number and/or a complete mailing address when
placing your order.
Q: How soon will I receive the results?
A: Virtually all searches are completed and results delivered within 1-3 business days of
receipt of order and payment. Results will be sent to you by email as soon as they become
However, it is not guaranteed and should not be assumed
that every one search will be completed within this time frame. In exceptional cases,
certain orders may take up to 7 business days to complete. Should we be unable to complete
your search within 7 business days of receipt of your order and payment, we will refund
your payment in full.
The processing of all orders is as expedient as
possible. Inquiring about the status of your order will not result in faster processing.
Q: Are the results of my search guaranteed?
A: Yes. Most searches can be completed to our customers' satisfaction. In the unlikely
event that we cannot provide the information you requested, your payment will be refunded
in full. If you made your payment by credit card, your card will be credited
appropriately. Other forms of payment will be refunded by check and delivered by regular
mail. We will need your full name and mailing address for check delivery.
The results of your search are guaranteed to be correct at the time your search is
completed. If the results are shown to be incorrect, your payment will be refunded in
If the information you provide for search is incorrect (e.g., misspelled or not existing
name, address or phone number, or incorrect VIN format), or some of the required
information is not provided (e.g., street type, such as "Blvd.", or applicable
Apartment/Suite/Unit number), or any of the information provided is not spelled out fully
(e.g., "Arlington", rather than "Arl."), or there is a mismatch
between the type of information required and that provided by the client (e.g., a pager or
cellular phone number is supplied where an unlisted phone number is required) and the
search therefore cannot be completed, the client will be charged the regular fee. Of
course, we try to complete the searches also with incomplete input from the client (if
possible), but for obvious reasons, in these cases (of incomplete or incorrect input data)
our 100% correct result guarantee does not apply.
Q: What happens if a positive result to my
search does not exist?
A: If, for example, you order a search for a phone
number at a particular address, and we find out that no phone line is connected to that
address, such finding is your result. You will be charged the regular fee for this type of
We suggest that you check for the existence of the
expected result prior to placing your order whenever possible. For example, you may be
able to verify through Directory Assistance (411) that there is an unlisted number at
someone's address, although you will not be able to obtain the actual number that way.
Q: Can I dispute the results provided to me?
A: If you can show the results provided to you to be
incorrect, or if you are unhappy with any other aspect of the service you ordered, you may
write to us at email@example.com.
By not writing to us within 40 (forty) days of the date on which we received your order
and payment for the service in concern, you are irrevocably waiving your right to dispute
the service. No dispute or appeal will be considered after the 40 day period.
PRIVACY AND CONFIDENTIALITY
Q: Are the searches confidential?
A: Absolutely. All searches are completely
confidential. We will never make our clients' information available to a third party.
Q: If I order a phone number search, will the
owner of that number know that I am trying to find his/her information?
A: No. We do not contact the owners of phone numbers searched. The owner has no way of
knowing about the search or who ordered it. The same holds true for any type of search we
provide -- no one will know about your search unless you tell them yourself.
INTERNET SECURITY AND RELIABILITY
Q: Is it secure to make online credit card payments on your site?
A: Yes. For credit card payments and verification, we employ the services of ibill -
Internet Billing Company, Ltd. Your credit card information will be transmitted via a
Q: How will I know that my order and payment have been received?
A: Each submission screen (form) is followed by a confirmation screen. After submitting
the order form with your name, email address, and search data, you will see a screen
confirming that "Your order was successfully submitted." After submitting your
credit card information on the following screen -- when your information is verified and
payment accepted -- you will see a screen confirming that your payment was
"Approved." You will also receive a Transaction Number at that time. Please
include the Transaction Number with any correspondence.
In the extremely unlikely event that you receive an
error message indicating that your information could not be successfully transmitted over
the Internet, please write to us at firstname.lastname@example.org.
This may occasionally, although rarely, result, for example, from the incompatibility of
some browser versions. Although we have no control over the transmissions over the
Internet or the compatibility or settings of your browser, we will do our best to assist
you in successfully submitting your order.
Q: Can you find ANY phone number?
A: Please refer to our main page for search categories.
Our success (hit) rate is very high, but we may not be able to find information on maximum
security numbers and certain special numbers, such as blocked government numbers for
example. In such cases, we will always refund your payment in full. We also do not do
Q: What happens if I order an unlisted number
search, and the number turns out to be a pager or cell phone number?
A: To avoid delays, we suggest that you check for the existence of the expected result
prior to placing your order whenever possible. For example, you may be able to verify
through Directory Assistance (411) that there is an unlisted number at someone's address,
although you will not be able to obtain the actual number that way.
If there is a mismatch between the type of information required and that provided by you
(e.g., a number you supplied for an unlisted phone number search turns out to be a pager
or cellular phone number), we will notify you by email. If you choose to proceed with the
search, additional payment may be required (some searches are more expensive than others).
Q: Do you accept payments by cash?
A: We suggest that you pay by credit card, check drawn on a U.S. bank, or international
money order (U.S. currency) whenever possible. However, should these forms of payment be
unavailable or inconvenient, you may send cash -- U.S. currency only, no coins. We
strongly recommend insuring any mailings containing cash.
Q: Do you offer quantity discounts for high volume orders?
A: Yes, depending on your situation. Please contact us at email@example.com for details.
If you have a different kind of question, please contact us by email at firstname.lastname@example.org.
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